Membership Terms of Service
Last updated: 25 June 2026
These Terms of Service apply to your purchase and use of the Lead Velocity Membership.
The Lead Velocity Membership is operated by Knowledgeful Limited trading as Lead Velocity, a company registered in England and Wales with company number 11789052.
By joining, accessing or using the Lead Velocity Membership, you agree to these Terms. Please read them carefully before purchasing.
1. About the Lead Velocity Membership
The Lead Velocity Membership is an online membership programme designed to provide Google Ads, conversion optimisation and digital marketing training, support and mentorship.
Membership may include, depending on what is available at the time:
- Access to online courses and training resources
- Access to the Google Ads Success Blueprint Course
- Access to the Performance Max Success Blueprint Course
- Access to the Conversion Ready Websites Course
- Weekly live Q&A sessions
- Access to recordings of live sessions where available
- The ability to ask questions inside the membership community
- Support relating to Google Ads, conversion optimisation and wider digital marketing
- A personalised video audit of your Google Ads account, subject to the terms set out below
The Membership is an educational and support product. It is not a done-for-you advertising management service, agency retainer, consultancy retainer or guaranteed results programme.
2. Membership fee and billing
The Lead Velocity Membership is charged at $120 per month unless otherwise stated at the point of purchase.
By joining, you authorise us, or our chosen payment processor, to charge your payment method on a recurring monthly basis until you cancel your membership.
Your membership will renew automatically each month unless cancelled before your next billing date.
All fees are payable in advance. You are responsible for ensuring that your payment details are accurate and up to date.
If a payment fails, we may suspend or cancel your access until payment is received.
3. Taxes, currency and payment processing
Prices may be shown in US dollars. Your bank, card provider or payment processor may apply exchange rates, foreign transaction fees or other charges. We are not responsible for those charges.
Where VAT, sales tax or similar taxes apply, they may be added at checkout unless clearly stated otherwise.
4. 7-day money-back guarantee
New members are covered by a 7-day money-back guarantee.
If you decide the Lead Velocity Membership is not right for you within your first 7 days, you may request a full refund of your first monthly payment.
Refund requests must be emailed to:
Your refund request must be received within 7 calendar days of your initial purchase date.
Refunds will normally be returned to the original payment method. Once a refund has been processed, your membership access will be removed.
The 7-day money-back guarantee applies to your first payment only. It does not apply to renewal payments, subsequent monthly payments, previous membership periods, re-joining after cancellation, or any other separate services purchased from Lead Velocity.
We reserve the right to refuse a refund request where we reasonably believe there has been abuse of the guarantee, account sharing, fraudulent activity, chargeback misuse or a breach of these Terms.
Nothing in these Terms affects any mandatory statutory rights that may apply to you.
5. Video audit eligibility
Members receive a personalised video audit of their Google Ads account as part of the Membership, subject to this section.
The video audit is only available after the 7-day money-back guarantee period has ended.
This means you will not receive the video audit during the first 7 days of your membership.
To be eligible for the video audit:
- Your first 7 days of membership must have passed
- Your membership payment must not have been refunded
- Your membership must still be active
- Your account must not be in payment dispute, chargeback or failed payment status
- You must provide the information or access reasonably required for the audit
The video audit is intended to provide a review, recommendations and a plan of action. It does not include implementation, campaign management, account restructuring, copywriting, landing page build, tracking setup or ongoing agency services unless agreed separately in writing.
The video audit is limited to one audit per member, business or Google Ads account unless we expressly agree otherwise.
If you cancel, receive a refund, open a payment dispute or fail to provide the required access or information, you may lose your entitlement to the video audit.
We may refuse to audit accounts that involve unlawful, misleading, restricted or high-risk industries, or accounts where we believe access would create legal, ethical, compliance or security concerns.
6. Cancellation
You may cancel your membership at any time.
Cancellation stops future billing. It does not automatically refund payments already made, except where you are entitled to a refund under the 7-day money-back guarantee or under any mandatory legal rights that apply.
To cancel, use the cancellation option in your account area where available. If that option is not available, email admin@leadvelocity.net.
You should cancel before your next billing date to avoid being charged for the next month.
When your membership ends, your access to the Membership, community, training materials, recordings, support and other member benefits will end.
7. Access to membership content
Membership access is personal to you or your business and must not be shared, sold, transferred or sublicensed.
You must not share your login details with anyone else.
You must not copy, download, reproduce, distribute, resell, publish, upload, record, screen record, share or make available any membership content unless we give you written permission.
You may use the materials for your own learning, your own business, or your internal team training, provided they are not shared outside your business.
Agencies, freelancers and marketers may use the Membership to improve their own knowledge, but may not repackage, resell or present our materials as their own.
8. Community rules
Where the Membership includes access to a private community, forum, group or live session, you agree to behave professionally and respectfully.
You must not:
- Harass, abuse, threaten or intimidate other members
- Post unlawful, defamatory, offensive or discriminatory content
- Share confidential information without permission
- Upload malicious files, spam or misleading content
- Promote competing services without permission
- Pitch, solicit or sell to other members without permission
- Share another person’s account information, personal data or private business information without consent
- Disrupt live calls, Q&A sessions or community discussions
We may remove posts, restrict access or terminate your membership if we believe you have breached these rules.
9. Support and questions
Membership support is provided through the channels we make available, such as the membership community, Q&A sessions or other designated support areas.
You may ask questions relating to Google Ads, conversion optimisation and digital marketing, but support is subject to fair use.
“Unlimited support” means you may ask reasonable questions within the membership environment. It does not mean unlimited one-to-one consultancy, emergency support, campaign management, implementation work, account builds, full funnel strategy development, website builds, tracking setup or private consultancy calls.
We may refuse, limit or redirect support requests that are excessive, outside the scope of the Membership, abusive, unclear, unsuitable or better suited to a separate paid service.
10. Live sessions and recordings
We aim to provide regular live Q&A sessions and training. However, dates, times, format, frequency, hosts and availability may change.
Live sessions may be rescheduled, cancelled, replaced with recorded content or changed where reasonably necessary.
We are not responsible if you cannot attend a live session. Where recordings are made available, they are provided for active members only.
We do not guarantee that every live session will be recorded or that recordings will remain available indefinitely.
By attending live sessions, you understand that your name, comments, questions, voice, image or screen share may be included in a recording made available to other members, unless we state otherwise.
11. Account access and security
If you provide access to your Google Ads account, analytics account, website, CRM, tracking platform or any other system, you are responsible for ensuring that access is appropriate and secure.
Do not share passwords. Where possible, use official user permissions, read-only access or secure invitation methods.
You remain responsible for your accounts, data, advertising activity, website, tracking, budgets, campaigns and business decisions at all times.
We are not responsible for loss, damage or security issues caused by incorrect permissions, shared passwords, third-party platforms, unauthorised users or your failure to manage account security.
12. Educational advice only
The Membership provides education, commentary, guidance and recommendations based on our experience.
Our content and advice should not be treated as legal, financial, tax, accounting or regulated professional advice.
You are responsible for deciding whether to apply any advice or recommendations to your own business.
You should obtain appropriate professional advice before making decisions that could materially affect your business, finances, advertising compliance, legal position or tax position.
13. No guarantee of results
We do not guarantee any specific outcome, result, return on ad spend, number of leads, sales, revenue, profit, conversion rate, ranking, account performance or business growth.
Your results depend on many factors outside our control, including your offer, market, budget, competition, website, tracking, sales process, implementation, brand, pricing, demand, location, team, industry, advertising platforms and wider economic conditions.
Examples, case studies, audits, recommendations or training are for educational purposes only and do not guarantee that you will achieve the same or similar results.
14. Third-party platforms
The Membership may discuss or involve third-party platforms such as Google Ads, Google Analytics, Google Tag Manager, Meta Ads, YouTube, CRM systems, website platforms, payment processors or other tools.
We do not control those third-party platforms.
We are not responsible for changes, outages, suspensions, disapprovals, policy updates, tracking changes, billing issues, data loss, platform errors or decisions made by third-party platforms.
You are responsible for complying with the terms, policies and rules of any third-party platform you use.
Lead Velocity is not affiliated with, endorsed by or officially connected to Google, Meta or any other third-party platform unless expressly stated.
15. Intellectual property
All Membership content, including videos, recordings, courses, frameworks, templates, documents, slides, resources, graphics, written content, processes and training materials, belongs to Lead Velocity or its licensors.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Membership content for your own learning and internal business purposes while your membership is active.
You must not copy, reproduce, distribute, sell, licence, publish, upload, share, teach, train others from, create derivative products from or otherwise exploit our content without written permission.
16. User content
You may submit questions, screenshots, Loom videos, campaign data, website links, comments or other content to receive support.
You confirm that you have the right to share any content you submit.
You grant us permission to view, use and refer to your submitted content for the purpose of providing the Membership, answering your questions, delivering support and preparing your video audit.
You are responsible for removing or redacting any confidential, sensitive or personal information you do not want shared inside the Membership environment.
17. Confidentiality
You agree not to disclose confidential information shared by Lead Velocity or other members.
This includes private business information, campaign data, screenshots, account performance, commercial information, strategies, personal data and other information that a reasonable person would consider confidential.
This obligation continues after your membership ends.
18. Privacy and data protection
We will handle personal data in accordance with our Privacy Policy.
You are responsible for ensuring that any personal data you share with us or inside the Membership has been collected and shared lawfully.
Do not upload unnecessary personal data, customer lists, sensitive information or confidential client information unless it is required for support and you have the right to share it.
19. Changes to the Membership
We may update, improve, remove, replace or change Membership content, benefits, features, live sessions, community access, support channels, pricing, structure or delivery methods from time to time.
We will try to avoid making changes that materially reduce the value of the Membership without good reason.
If we make a material change to these Terms or the Membership, we may notify you by email, through your account, or inside the Membership area.
Your continued use of the Membership after a change means you accept the updated Terms.
20. Price changes
We may change the Membership price in the future.
If your recurring subscription price changes, we will provide reasonable notice where required.
If you do not agree to a price change, you may cancel before the new price applies.
21. Suspension and termination
We may suspend or terminate your membership if:
- You fail to pay your membership fee
- You breach these Terms
- You share login details or membership content
- You misuse the community or support channels
- You abuse staff, contractors or other members
- You misuse the refund policy
- You open a chargeback or payment dispute without first contacting us
- We reasonably believe your use creates legal, operational, reputational, compliance or security risk
If your membership is terminated for breach of these Terms, you may not be entitled to a refund.
22. Chargebacks and payment disputes
If you have a billing issue, you agree to contact us first at admin@leadvelocity.net so we can try to resolve it.
If you open a chargeback or payment dispute, we may suspend your access while the dispute is being investigated.
We reserve the right to recover any fees, costs, chargeback fees or losses caused by improper or dishonest payment disputes.
23. Availability and technical issues
We aim to keep the Membership available, but we do not guarantee uninterrupted access.
Access may be affected by maintenance, updates, outages, internet issues, hosting issues, software bugs, third-party platforms or events outside our control.
We are not liable for temporary unavailability of the Membership.
24. Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot legally be excluded.
To the fullest extent permitted by law, we are not liable for:
- Loss of profits
- Loss of revenue
- Loss of sales
- Loss of leads
- Loss of advertising spend
- Loss of business opportunity
- Loss of goodwill
- Loss of data
- Loss caused by third-party platforms
- Indirect, consequential or special losses
- Decisions you make based on Membership content or advice
To the fullest extent permitted by law, our total liability to you in connection with the Membership is limited to the amount you paid for the Membership in the three months immediately before the event giving rise to the claim.
25. Your responsibility to implement
The Membership provides guidance, education and support. You are responsible for implementation.
We are not responsible for mistakes, losses or poor results caused by your implementation, your team, your contractors, your agency, your account settings, your website, your tracking, your sales process, your offer or your business decisions.
You should test changes carefully and seek professional advice where appropriate.
26. Indemnity
If you are using the Membership for business purposes, you agree to indemnify and hold Lead Velocity harmless from any claims, losses, damages, costs or expenses arising from your breach of these Terms, misuse of the Membership, unlawful activity, infringement of rights, or improper use of third-party platforms.
27. Consumer rights
If you are a consumer, you may have legal rights that cannot be excluded or limited. Nothing in these Terms affects those rights.
By joining the Membership, you request immediate access to digital content, community access, training and support. Where permitted by applicable law, you acknowledge that receiving immediate access to digital content and services may affect any statutory cancellation rights that would otherwise apply.
The 7-day money-back guarantee is offered in addition to any mandatory rights you may have.
28. Force majeure
We are not responsible for delay or failure to perform where caused by events outside our reasonable control.
This includes platform outages, internet failures, cyber incidents, illness, strikes, legal restrictions, payment processor issues, hosting failures, natural disasters, war, terrorism, government action or any other event beyond our reasonable control.
29. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
30. No waiver
If we do not enforce any part of these Terms immediately, this does not mean we have waived our right to enforce it later.
31. Entire agreement
These Terms, together with any checkout terms, Privacy Policy and any other terms expressly referred to, form the entire agreement between you and us in relation to the Membership.
32. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms, except where mandatory consumer protection laws provide otherwise.
33. Contact
For questions, cancellations or refund requests, contact: